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Terms and Conditions

Bookings

Bookings are subject to availability of spaces and resources.

All candidates must be 18 and over to attend courses and gaining a qualification. Candidates must be 18 and over to attend SIA regulated courses and to apply successfully for an SIA Licence to work in the security sector.

At Linx Training we do our utmost to ensure our prices and product descriptions are up to date and accurate. If we encounter an error with any of the details and you have submitted an order to us, Linx Training will contact you with the correct details. If for any reason Linx Training are unable to get in contact we will treat your order as cancelled.

Linx Training reserves the right to refuse any bookings should the maximum number for each course is exceeded. Individuals or groups will be offered alternative dates or immediate refunds.

Identification Documents

For Security Courses, individuals are required to bring a ‘Picture ID’ (Passport or Driving Licence), two proofs of address and one passport size photograph. A Birth Certificate is acceptable if Photographic ID is not available. It is the candidate’s responsibility to make sure the correct documents are made available to Linx Training.

According to the regulations set out by the Awarding Bodies and the SIA, Linx Training are required to see original forms of identification to verify each candidate, without these candidates will not be able to begin training. Please note that all documents must be valid where applicable. (For SIA Courses, a full list of ID documents that can be accepted please check on our website before booking a course).

Providing original identification documents is a regulation. Failure to provide the correct identification documents during attendance will result in the candidate being refused from admission on the course.

Candidates are expected to carry their ID documents throughout the duration of the course.

Where ID validation forms are used by awarding bodies, the responsibility is on the candidate to only sign the validation form if the spelling of their full name is correct and matches the picture ID provided at the time of registration, failure to do so will result in the candidate being liable for administration costs charged by the awarding body for correction.

Payment

All remaining payments must be paid in full by or on the first day of training or testing. Linx Training reserves the right to refuse admission on to courses if full payment is not received by the first day.

Prices are subject to change until booking has been completed. Special Offer prices and discounts are subject to availability.

All special offer and discounts in various print and online advertising available to a candidate may not be available to other candidates as all offers are limited. Linx Training reserve the right to refuse special offers and discounts if places are unavailable and all allocations have been taken in advance. Prices may vary from one candidate to the next that attend the identical course due to the location of the offers made available.

Linx Training reserve the right not to offer identical offers on the basis of another candidate and are subject to availability at the time. Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

All payments made using our online booking system are confirmed by Email and a transaction ID. SMS messages received by candidates is not a proof of payment. On rare occasions, if Linx Training cannot locate a payment made through the booking system, you will be required to provide a proof of purchase, such as an email confirmation of booking with payment breakdown AND a bank statement that shows a payment was made to Linx Training. Without this evidence, all bookings will be classed as non-payment. 

Pricing

Prices, dates and course details are subject to change in print and information displayed on the website. Linx Training reserves the right to change prices, dates and course detail at any given time. Linx Training reserves the right to remove scheduled course programmes without notice.

Linx Training may not be held responsible for any errors that may be made and where it is possible will accommodate candidates where concern is raised. If an agreement cannot be made or then the candidate will be given a full refund.

Cancellations, Refunds and Rescheduling Policy

Deposit paid when booking a course with Linx Training is non-refundable. Candidates that have paid a deposit and cannot attend will have to pay the full course fee to re-book.

Course Upgrade Option: If candidates have selected the ‘Upgrade’ option when booking the course, as part of the upgrade, ONE free reschedule will be allowed as part of the paid service. The candidate will be allowed to choose a date from the available course dates within the following 30 day period. If a candidate is unable to attend for the rescheduled date booked, a secondary date will not be given and deposit will not be refunded.

Candidates that have the upgrade option with their course may reschedule their course up to 24 hours in advance of the course time. Where the candidate fails to contact Linx Training Ltd within 24 hours of the original confirmed course date, then any re-booking after that date will be treated as a new booking and shall be liable to pay the FULL course fee advertised at that time.

Reservations are fully transferable to any named individual who is eligible to attend.

Linx Training have only limited places for each course that takes place. Non-attendance will result in losing your deposit paid when booking the course. However, If we are notified FOUR days before the course start date, we can re-arrange another date when it is convenient for you. Failure to notify us or if you notify us less than FOUR days before the course begins (with no upgrade paid for), will result losing the deposit paid. Any course re-booking will be treated as a new booking and shall be liable to pay the FULL course fee advertised at that time.

Non-attendance due to an unforeseen emergency can be re-arranged but evidence will be required for non-attendance.

Bookings made within FOUR days of the course commencing cannot be refunded as these bookings are classified as last minute bookings.

In the event of cancellation of course or exam by Linx Training , Linx Training reserves the right to offer a rescheduling of date of the course or exam. Linx Training reserves the right to notify candidates up to the time of training or exam commencing on the day. However, where possible Linx Training will notify candidates at least TWELVE hours before course or exam commencing.

Linx Training may substitute the venue of training with another suitable venue of it’s choice and notify candidates via e-mail, text or telephone up to TWELVE hours prior to the start of the course or exam due to any unforeseen circumstances.

In the event of cancellation by the training provider, damages shall be limited to a full refund of the course fee, or exam fee balance paid to date. In the case of a deposit being paid only, the deposit will be refunded. In the event of a candidate starting a course or exam, once registered and in attendance, the candidate will not be given a refund of the course or exam fee as the fee is utilised for course and/or examination registration. If a candidate attends a part of the course and does not finish the course within the dates booked and arranged, the candidate must pay an additional fee of £75.00 to re-attend on another date to complete their programme.

Attendance

Full attendance is required, late arrivals are not accepted on any of the courses or examinations and candidates are expected to arrive 15 minutes before the start time given. Linx Training staff members and their Tutors reserve the right to refuse entry to any candidate arriving late to the course or exam or eject candidates due to lateness or non-attendance. Course or exam fees will NOT be refunded in these circumstances.

All candidates will receive confirmation of attendance and course details by email, unless otherwise requested.

Candidates are responsible for making their travel arrangements. Linx Training does not take responsibility for candidate travel and will not pay travel costs occurred by candidates.

Notification of Health and Medical Issues

If you have any medical problems, physical or mental disabilities or take any medication, it is the candidate’s responsibility to inform Linx Training BEFORE the training begins regarding concerns so Linx Training can assess the situation before you take part in the course.

Health and Safety for all candidates and staff is a priority at Linx Training. It is the candidate’s responsibility to disclose all medical, mental and physical conditions openly and honestly to allow the training centre to accommodate and make special arrangements with discretion.

Linx Training will not take responsibility in result of an incident if a candidate fails to notify the training centre or tutor prior to taking part on the course.

Examinations

All examinations for courses should be taken highly seriously and non-attendance for examinations will result in a fail.

Candidates should attend all examinations at the correct time and have their photo identification with them during attendance.

Linx Training follow strict examination procedures set out by the Awarding Body.

Late arriving Candidates will not be allowed to participate in the exams and will be refused entry in to the examination room by the exam invigilator.

Late attendance and non-attendance for examinations may result in a fail and an examination fee will be payable for re-scheduling the exam. Candidates may have to re-attend the full course before taking the examination on a revised date.

Pass Guarantee for SIA Licencing courses – Linx Training does not offer a guarantee of a pass. All candidates take part in examinations in strict exam setting conditions. Linx Training DOES NOT guarantee that candidates will pass on their first attempt. Linx Training and their staff cannot assist and will not assist during the examinations. In the event that a candidate fails an exam, a free re-attendance for the exam will be offered by Linx Training. A ‘Free exam re-sit’ entitles the candidate to a limited number of re-sits for each exam that is failed. Candidates are required to re-attend at a later date once re-sit examination paperwork is available from the Examining Body. A re-sit examination may take up to 15 working days to reschedule. Linx Training does not take responsibility for candidate employment situations, financial losses and any personal inconveniences due to the delay in gaining the qualification and by attending re-sit examinations.

Results and Certification

Results will be issued within 15 working days after the last day of the course. Where the last day being Sunday, all course examination papers are posted to the awarding body on the Monday by 5.00 pm and are not received by the awarding body until the Tuesday or soon after. 15 working days will be counted from the Tuesday.

Linx Training do not guarantee results in precisely 15 working days to the date given and the date given is classed as a realistic approximation. Therefore, the results can be delayed due to various circumstances that our beyond control.

Linx Training will do the utmost to get the results to candidates within 15 working days of completion of the course. Linx Training cannot be held responsible for the situation of the candidate relying on results for a precise date. Where a date is given after the course is complete, it is an estimated date and does not necessarily mean Linx Training will have results available at 9.00 am of that particular date.

Dates given for result availability and certification availability by Linx Training are based on approximate estimation using the time scales given by the awarding body. Linx Training reserves the right to adjust the date given without notice.

All Certificates are provided as digital e-certificates. e-certificates are legitimate digital certificates with a certificate number associated with an Awarding Body. Digital e-certificates are sent to candidates by email on results day.

Candidates are responsible in providing accurate information such as email addresses, telephone numbers and physical addresses during booking and attendance to avoid administration errors.

Candidates will receive their results email within 15 working days. However, if a candidate does not receive the results email within this duration please contact Linx Training immediately. If a candidate notices any errors in their name on the certificate, you must notify Linx Training immediately.

If you do not contact Linx Training within 30 days of the course results and certificate being released regarding certificate errors then the candidate will be responsible to pay any charges in respect of additional administrative work.

Linx Training accepts no liability for misplaced certification, deleted or corrupted emails/files after 30 days and candidates will be responsible to pay any awarding body charges in respect of replacement certification and administrative work.

In the event of a candidate losing, misplacing their certificate, a new certificate can be provided for a fee of £50.00. The candidate is expected to keep their e-certificates and physical certificates responsibly and securely for their entire duration.

Audit: From time to time, a Training Provider will receive a visit/inspection from the Awarding Body who regulate the courses for quality control purposes. If an unexpected Audit takes place during the course you are attending, Results and Certifications may be delayed up to 4-8 weeks. Linx Training cannot obtain Results and Certifications without the approval of the Awarding Body and in this instance delays may occur. Linx Training will do the utmost to release the Results and Certifications for each candidate as soon as they are available by the Awarding Body.

Work Reference: Linx Training cannot provide written references for future employment or for third parties as you are in attendance of a short course. Booking Receipt provided can be used as proof of attendance and Certification that you receive can also be used to provide proof of attendance and successful completion of the course.

SIA Licence Application and Process

Linx Training provide a service of course training and helping candidates gain an SIA Qualification where applicable. It is our responsibility to help candidates complete the course successfully. However, Linx Training cannot be held responsible for the SIA Licence applications. All SIA applications have to be made by each individual directly with the SIA (Security Industry Authority). SIA charge a licence fee for each Licence, which is valid for 3 years. This is not a Linx Training cost, it is the SIA’s cost. Prices given by Linx Training are only for the course training and qualification.

Linx Training do not take responsibility for SIA Licence applications. This is the responsibility of the candidate applying. Failure to follow the SIA Licence application procedure may result in losing your licence fee and application being rejected.

Linx Training highlight SIA information prior to course attendance and during booking confirmation.

SIA Licence Application Service

Linx Training offer a paid service to assist with the SIA Licence application. If a candidate pays for this service, Linx Training can help resolve SIA issues thay may occur. Linx Training cannot be held responsible if the SIA Licence is not granted by the SIA due to criminal records or failure to provide additional address history, foreign criminal record certificates. It is the candidates responsibility to provide accurate information to Linx Training when application service is acquired.

Linx Training application service is optional as a paid service. Linx Training cannot be held responsible or accountable if applications are rejected by the SIA. The application service is strictly an assisted service to provide guidance throughout the process. Linx Training and their staff will not take responsibility for errors made within the application. The applicant must check the application form before it is submitted.

IMPORTANT: Criminal Record Checks

Linx Training do not do Criminal Record checks on candidates. All candidates are welcome to complete courses and can obtain a qualification.

If a candidate wishes to apply for an SIA Licence to work in the Security Industry then they will need to check with the SIA regarding their own criminal record BEFORE completing the course. Linx Training are not responsible for criminal record checks and cannot take responsibility if a learner cannot obtain an SIA Licence after completing the course.

SIA may not grant a licence to someone with a criminal record. All candidates are requested to check with the SIA BEFORE booking a course with Linx Training if a Licence will be granted upon the individuals circumstances. This responsibility will lie with the candidate.

Linx Training cannot be held responsible for SIA Licence applications that are rejected.

SIA Licence fee is Non-Refundable. Linx Training do not take responsibility for SIA Licence application outcomes and will not be liable for any losses occurred by the applicant.

Please refer to the SIA Licencing Process for more information.

GDPR (General Data Protection Regulation)

Linx Training are required to ask for identification documentation from all learners as per course awarding body policies. Linx Training will keep copies of identification and contact details on record for a minimum period of 7 years if successfully completing a programme and gaining a qualification. If not completing the full programme, being removed from the programme or deciding not to continue on the programme, Linx Training will discard all information about the candidate by either erasing digitally or by shredding if physical documents are held. This is done within 30 days of the programme being terminated by Linx Training or the individual. By attending our programmes and providing us with your documentation when attending, you give consent to Linx Training to hold your data in accordance to GDPR.

Linx Training are required to provide photographic documentation as part of the SIA Security Training Courses to the awarding body who then pass your information to the SIA (Security Industry Authority). This process is a requirement in order for the Government to do background checks before granting the SIA Licence to work in the security sector.

All customer data is kept securely on site and policies and procedures are in place to ensure that the data is kept secure in accordance to GDPR and that only the mentioned organisations have access to this data in providing you with your qualification. Personal information is not shared with any other third party organisation unrelated to the course you attend.

Credit & debit card details are not stored by Linx Training. All payments are taken by a payment gateway system securely & safely and details are not stored on any database in-house and information provided is not recorded. All requests for personal data information on record must be requested in writing to Linx Training Ltd head office. Linx Training will comply with GDPR by providing requested information within 30 days of the request. Information can be provided by email or in the post depending on what is held. All responses are provided by email and will be accepted as a formal response in writing.

Language criteria for all courses

All learners are required to have a competent level of English reading, writing, speaking and listening to benefit from the courses offered by Linx Training Ltd. Some examining bodies mandatory requirement is equivalent to ESOL Level 1 or Functional Skills Level 1. It is the individual learners responsibility to highlight any learning difficulties to Linx Training to ensure you meet the criteria to successfully complete the qualification has been applied for and additional support is provided. Learners are required to sit an assessment for speaking, listening, reading and writing to establish and record the level before being enrolled onto a course that has the requirement. If a learner fails to meet the language criteria for a course programme, the awarding body will not provide you with the required qualification. Linx Training reserves the right to refuse individuals based on not meeting the required levels for course programmes. If a candidate is refused to take part on a course where they fail to meet the language criteria, a refund of any payment to date will be provided.

Code of Conduct

Linx Training reserves the right to remove or refuse any candidate to attend any course should they prove unsuitable, or fail to meet the code of conduct for all candidates. Any form of behaviour that is deemed uncivil at the premises will not be tolerated and will lead to exclusion from the course and no refund will be made to the candidate.

Our code of conduct applies to:

Both tutor-led, face-to-face courses, assessments and online eCourses;

The learners enrolled on the programme and their employers.

A learner is any individual signed up and booked on a Linx Training course. This includes:

Tutor-led course and/or assessment;

Learners enrolled, from point of registration, that are undertaking a course that includes a series of tutor-led courses/assessments and online eCourses.

All learners are expected to adhere to the code of conduct.

A breach of the code of conduct may lead to a learner being excluded from the programme(s) of learning they are undertaking.

Learners have the right, always, to see material that is kept on file and to request its removal if it is found to be incorrect.

Learners are individuals enrolled/booked on a training or assessment programme or registered via our online website.

Learners are representing their own or employer’s business whilst attending a course or through an online eCourse.

Employers will be considered responsible for their employees’ behaviour and may be liable for any damage because of misconduct.

Learners are expected to:

Respect others, regardless of culture, ability, race, gender, age or sexual orientation.

Are courteous and respectful of host venues and training centres.

Show a positive commitment to ones own development and learning.

Show respect for another learners’ development.

That you attend and arrive punctually to training/assessment events that you have been scheduled to take.

That you cooperate with other learners, trainers, host venue staff and the Linx Training team.

Understand that there is a certain amount of necessary paperwork which must be completed by each learner.

Take care of equipment, facilities and buildings and show respect for another person's property.

Abide by our Plagiarism and Collusion Policy.

Take due notice and care of your own health and safety and respect for others well-being.

The following are examples of behaviour which are considered as misconduct and may result in a learner’s suspension or exclusion from a programme of study.

Failure to follow Health & Safety Regulations.

Covid-19 Coronavirus or other infectious diseases: Linx Training expect all candidates to respect and follow all company and Government guidelines, regulations and procedures during a pandemic. Failure to comply will result in immediate dismissal from the Centre without refund.

If candidate’s wreckless actions or failure to comply affects Linx Training staff or customers by putting them at risk then authorities including the police will be notified and further legal action may be taken.

Conduct which prevents, obstructs, or disrupts teaching, learning or administration of either tutor-led training/assessment or e-Programmes.

A breach of our Plagiarism and Collusion Policy

Disruption to a training course or assessment, either directly or by lack of cooperation, that affects other learners on the programme.

Failure to follow the reasonable instructions and requests of the trainer or a representative of Linx Training or host venue.

Disorderly behaviour or the use of bad or abusive language.

Causing damage to the premises, equipment or property of another learner, the trainer, host venue or Linx Training. Interference with software belonging to or used by the host venue or Linx Training.

Behaviour or language which is racially or sexually offensive, or which is offensive to those with disabilities.

A lack of commitment and appliance of the learner to their own learning and development by attendance at the training course.

Misuse of the Linx Training learning platforms, eProgrammes and facilities.

Misuse or unauthorised distribution of intellectual property belonging to Linx Training or appointed agents, which includes programme content, printed and digital support material and eCourses.

The following are considered examples of gross misconduct:

Violence or a threat of violence.

Drunkenness or illegal use of drugs whilst on the premises of a host venue or attendance at a training course/assessment.

Activity that is classified as illegal whilst attending a training or assessment event.

Failure to follow health and safety instructions that may cause or have caused serious injury.

Disciplinary Procedure

Except in circumstances which are considered acts of gross misconduct, in the first instance, the trainer or other Linx Training representative will respectfully bring the issue to the attention of the learner and discuss, where necessary, to prevent further issues.

If a learner’s behaviour continues to be unacceptable or causes disruption to the learning of others, they may be asked to leave the training room pending further discussion. If their behaviour is considered disrespectful to other learners, the trainer or host venue, or is otherwise considered to be gross misconduct, the learner will be asked to leave the site immediately. In the event of hostile behaviour towards the trainer, other learners, host venue staff or members of the public, or involvement in suspected illegal activity, Linx Training Ltd will support a decision to contact the police. In all instances, Linx Training Ltd will respect the decision of the trainer, assessor or representative of the training centre on site.

Following an event where it has been necessary to remove a learner from a course, an investigation will take place, taking note of statements provided by the learner, trainer and other eye witness accounts.

Where it is found that a learner was removed from a course with due cause, they will only be accepted back onto future learning programmes on the condition their behaviour improves. Their employer will be held accountable for any damage resulting from the inappropriate behaviour and may also be restricted in their access of future courses. No refund or credit will be made for loss of places (or other bookings) where a learner has been refused future training. If it is identified that the removal of the learner was inappropriate, Linx Training will accommodate the learner, without charge, as soon as possible.

Candidates must comply with Linx Training policies. Linx Training reserve the right to amend terms & conditions and policies.

By booking a course with Linx Training you are accepting our Terms and Conditions and you are agreeing to follow and abide by all Linx Training Ltd policies & regulations. The website www.linxtraining.co.uk and Linx Training are trademarks of Linx Training Ltd.